Acorn TV
Acorn TV Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Acorn TV has 2.9 star rating based on 90 customer reviews. Consumers are mostly neutral.
56% of users would likely recommend Acorn TV to a friend or colleague.
- Rating Distribution
Pros: Good program lousy customer service, Love the choice of programs, Unknown.
Cons: Refusing refund even though i cannot access programmes, Content pauses or even freezes, Unknown.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Acorn TV has 2.9 star rating based on 90 customer reviews. Consumers are mostly neutral.
56% of users would likely recommend Acorn TV to a friend or colleague.
- Rating Distribution
Pros: Good program lousy customer service, Love the choice of programs, Unknown.
Cons: Refusing refund even though i cannot access programmes, Content pauses or even freezes, Unknown.Recent recommendations regarding this business are as follows: "Don't sign up for auto billing with a credit card.", "Absolutely NOT", "Find phone number to call.", "At the moment not good!", "Don’t you can’t cancel".
Most users ask Acorn TV for the refund as a solution to their issues.
Review authors value the most Billing Practices and Diversity of Products or Services. Consumers are not pleased with Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Acorn TV Reviews
"Service problem"
It took monthss to get help i needed . Customer service on phone wonderful {{Redacted}} User's recommendation: Find phone number to call.
"Cancel account. Cancel customer service"
Never could pull up the shows i wanted, even though they were currently on Acorn. Also, tried to call their customer service account to cancel--would Not allow...
Manchester, New Hampshire
Being billed for a canceled subscription
The charge for Acorn canceled subscription is months now still on my credit card. And by the way, Acorn disconnected my call after a long wait time with no call back.
I will never add auto billing to a subscription again. Very disappointed in Acorn and Roku as you can't reach either.
User's recommendation: Don't sign up for auto billing with a credit card.
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Verified Reviewer
Service problem
It took monthss to get help i needed . Customer service on phone wonderful
{{Redacted}}
User's recommendation: Find phone number to call.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I need help to register
Miss information between Prime and Acorn, still unresolved. All I wanted to do was pay for annual subscription, easy, but not!!! Acorn said Prime could arrange this, Prime couldn't, they could only do monthly, they suggested I return to Acorn, due to time difference it isn't easy to get through, I am in UK, it would be great if Acorn had UK customer service centre.
I cannot find a UK customer service phone number, calling US not knowing your time difference isn't helpful. I wanted to register for annual membership, I'm seriously thinking about how wise this is after my experience today, a call back would be helpful or give me a UK number
- At the moment none
Preferred solution: To speak with a human
User's recommendation: At the moment not good!
Chestermere, Alberta
I'd give less
Only have two devices out of four allowed on the account.
Says too many devices when l try to log on. Really has me pissed off.
This keeps up I'm canceling. Only had for less than a month.
User's recommendation: Absolutely NOT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Corning, New York
Cancel account. Cancel customer service
Never could pull up the shows i wanted, even though they were currently on Acorn.
Also, tried to call their customer service account to cancel--would Not allow me to speak with a person--said I had to do online.
That is unacceptable!!!
Nepean, Ontario
Problems with matching a show
I tried calling but was on the line for a long time. I am a member of Acorn tv Canada. Is there someone I can chat with that won't cost me money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Having trouble with an acorn show
Can't get anyone to talk to! They want money to solve a problem and my question wasn't answered. I can't get in touch with anyone.
Preferred solution: I want to know why I can’t see the rest of my program
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Deville, Louisiana
Is this a joke/scam. I have not talked to anyone
Charge May and June for canceled account
Credit me my money!!!bhbbbbbnnnnnjjhhhuhhhhheeeeeggggghhhhggg
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Deville, Louisiana
Is this a joke/scam. I have not talked to anyone
Need someone to telephone me regarding charges I have been charged for May and June
Account was canceled
Penticton, British Columbia
Experience with acorn
I wanted to cancel my subscription cause I have too many streaming services
Tried to do it on the website but couldnt figure it out
COULD NOT find a phone # anywhere til I stumbled on your website
Once I called Acorn the service was great, pleasant and seamless
Terrible customer service at least 50 contacts still cannot get to a human
Nothing to human reply to over 20 emails
Will have to go to cc supplier to cancel their auto charging
- No humans
Preferred solution: Cancellation and refund
User's recommendation: Don’t you can’t cancel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unbale to cancel account, got charged regrdless. Scam
Unable to cancel account, their link on the website doesn't work. Repeated emails to support result in identical response that the ticket has been resolved but nothing changes and I get charged again after these repeated requests and assurance that cancellation was resolved.
Stay away from this scam. Multiple reports of exactly same issue by other customers on the web.Sta S
- Impossible to cancel
- Get charged regardless
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
The Bronx, New York
Service problem seems to be solved….yay!
I am getting a blank screen instead of being able to watch anything
Calling acorn consumer number only gave a message of being closed.going online got me the help needed
User's recommendation: I am very pleased that everything seems to be functioning normally after over an hour of a black blank screen
Media Expert Talks
Disinformation: Russian and Chinese trolls among us
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Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.
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Verified Reviewer |
The Bronx, New York
Service problem
I am getting a blank screen instead of being able to watch anything
Calling acorn got me no where as it was after business hours
User's recommendation: Yay..service working….corrected quickly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Formal Demand for Refund - Acorn TV Subscription
To:Customer care
Acorn TV
RE:Formal Demand for Refund - Acorn TV Subscription
I am writing to address an issue concerning my Acorn TV subscription.
On July 9th, 2019, I submitted a cancellation request for my Acorn TV subscription. I received an email confirmation of the cancellation, Subject: Your Acorn TV Subscrip Has Been Canceled, and the statement, "We're sorry to see you go!"
To my dismay, upon recent scrutiny of my financial statements, I discovered that despite the cancellation on July 9th, 2019, my credit card has continued to be charged $6.99 monthly.
This unauthorized deduction has persisted for fifty-four months, resulting in a cumulative charge of $377.46.
Considering the circumstances above, I formally demand a full refund of the total amount of $377.46.
Please initiate the necessary steps to process the refund at your earliest convenience. I expect the reimbursement to be credited promptly to the original payment method.
Please acknowledge receipt of this letter and inform me of the actions taken to address this issue.
I am prepared to escalate this matter to relevant consumer protection agencies or legal authorities to seek a solution if necessary.
Thank you for your immediate attention to this matter.
Sincerely,
- Has the shows i am looking for
- Bad customer service
Preferred solution: Full refund
User's recommendation: Watch out.for unauthorized charges
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wallkill, New York
Very dissatisfied customer
Couldnt get app to download despite multiple tries by multiple people plus calls to Acorn reps. The install kept going straight to cancel, even with the Acorn rep on phone with me.
User's recommendation: Beware. App would not download on my 2 year old smart Samsung tv
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